Returns & Refund Policy

1. Eligibility for Returns

We accept returns within 7 days of delivery for KSA and UAE customers, provided that:

• The item is unused

• The item is in its original condition

• All original tags and packaging are intact

• The item is not damaged by the customer

Items marked as final sale or promotional clearance items may not be eligible for return.

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. This will be clearly stated on the product page.

3. Return Process

To request a return, please contact us at: [Customer Support Email]

Include:

• Order number

• Reason for return

• Photos (if applicable)

If approved, return instructions will be provided.

4. Return Shipping Fees

• If the return is due to a defective or incorrect item, we will cover the return shipping cost.

• If the return is due to a change of mind, return shipping fees may be deducted from the refund.
  
  

5. Refunds

Refunds are processed once the returned item is received and inspected.

Refund timelines:

• Credit/Debit Card: 5–10 business days (depending on bank processing)

• Other methods: Based on payment provider timelines

Shipping fees are non-refundable unless the return is due to our error.